A practical starting point
Work through these checks in order. Use the results to decide what needs to change in your own workflow.
- Write the decision logic in plain language.
- Check whether reliable structured inputs can support a conventional rule.
- Reserve model judgment for ambiguity and validate its output before downstream actions.
Routing a ticket by a known account ID needs a lookup; interpreting an unclear request may need language understanding.
A mistake to avoid
Do not introduce probabilistic behavior into a process that already has dependable rules.
How to check progress
Compare failure modes and maintenance effort, not only implementation novelty.
Your action checklist
Use this checklist while reviewing your own setup. Checkmarks are temporary and stay in this open page.
Need the wider workflow?
This quick note covers one decision. For a worked example, decision table and a fuller implementation workflow, read Choosing the first AI workflow to pilot.
Further reading
Official background resources for this topic. The workflow above is general guidance, not a guarantee of a particular result.
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