A practical starting point
Work through these checks in order. Use the results to decide what needs to change in your own workflow.
- Distinguish validation, network and server failures.
- Preserve entered data where appropriate.
- Provide a retry or alternative contact route without duplicating accepted requests.
A timeout after acceptance needs careful reconciliation so a retry does not create duplicate leads.
A mistake to avoid
Do not silently discard the message while showing a generic thank-you screen.
How to check progress
Track confirmed delivery and failure recovery rates.
Your action checklist
Use this checklist while reviewing your own setup. Checkmarks are temporary and stay in this open page.
Need the wider workflow?
This quick note covers one decision. For a worked example, decision table and a fuller implementation workflow, read Reducing friction in a project enquiry form.
Further reading
Official background resources for this topic. The workflow above is general guidance, not a guarantee of a particular result.
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