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PRACTICAL GUIDE · Knowledge & RAG

Refreshing a knowledge index after document changes

A knowledge index needs a defined update process. Otherwise, users may receive outdated answers after the source has already been corrected.

A practical starting point

Work through these checks in order. Use the results to decide what needs to change in your own workflow.

  1. Detect new, changed and deleted documents.
  2. Update the index with version and processing status.
  3. Verify representative questions after important source changes.
ILLUSTRATIVE EXAMPLE

When an old policy is withdrawn, removing it from the website alone may not remove its indexed copy.

A mistake to avoid

Do not refresh only additions while retaining obsolete or deleted material indefinitely.

How to check progress

Track freshness delay and failed ingestion jobs.

Your action checklist

Use this checklist while reviewing your own setup. Checkmarks are temporary and stay in this open page.

Need the wider workflow?

This quick note covers one decision. For a worked example, decision table and a fuller implementation workflow, read When retrieval is the right addition to an AI assistant.

Further reading

Official background resources for this topic. The workflow above is general guidance, not a guarantee of a particular result.

AI-assisted editorial content. Examples are illustrative, not client case studies. Read our editorial policy or report a correction.