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PRACTICAL GUIDE · Knowledge & RAG

Splitting documents without losing their meaning

Document segments should preserve enough context to answer a question accurately. There is no universal segment size that fits every document type.

A practical starting point

Work through these checks in order. Use the results to decide what needs to change in your own workflow.

  1. Inspect the structure of representative documents.
  2. Keep headings, definitions and relevant qualifiers attached to the content.
  3. Test retrieval using questions that span section boundaries.
ILLUSTRATIVE EXAMPLE

A refund rule separated from its exceptions can produce a misleading answer even when the retrieved sentence is accurate.

A mistake to avoid

Do not optimize segment size without examining retrieved examples.

How to check progress

Measure whether selected passages contain the complete evidence needed for the answer.

Your action checklist

Use this checklist while reviewing your own setup. Checkmarks are temporary and stay in this open page.

Need the wider workflow?

This quick note covers one decision. For a worked example, decision table and a fuller implementation workflow, read When retrieval is the right addition to an AI assistant.

Further reading

Official background resources for this topic. The workflow above is general guidance, not a guarantee of a particular result.

AI-assisted editorial content. Examples are illustrative, not client case studies. Read our editorial policy or report a correction.