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PRACTICAL GUIDE · Knowledge & RAG

Choosing authoritative documents for a knowledge assistant

The quality of a knowledge system begins with source authority. A larger collection can make answers worse when it contains conflicting or obsolete documents.

A practical starting point

Work through these checks in order. Use the results to decide what needs to change in your own workflow.

  1. Assign owners to source collections.
  2. Mark current, superseded and draft versions clearly.
  3. Exclude material that the assistant should not treat as authoritative.
ILLUSTRATIVE EXAMPLE

An approved operating policy should take precedence over an old workshop slide describing a possible future process.

A mistake to avoid

Do not resolve conflicting sources by whichever document happens to rank first.

How to check progress

Track unresolved source conflicts and the time required to correct them.

Your action checklist

Use this checklist while reviewing your own setup. Checkmarks are temporary and stay in this open page.

Need the wider workflow?

This quick note covers one decision. For a worked example, decision table and a fuller implementation workflow, read When retrieval is the right addition to an AI assistant.

Further reading

Official background resources for this topic. The workflow above is general guidance, not a guarantee of a particular result.

AI-assisted editorial content. Examples are illustrative, not client case studies. Read our editorial policy or report a correction.